Jira Service Management

{"xsrfToken":"2d1a4c739dc5576f90f3046621fb3a1c6a3b7a88_lout","branding":{"id":"1","key":"sup","name":"KFZAlarm.de - Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"New service portal","userInitialAnnouncementMessageWiki":"Our new service portal is still under development. Sorry if our knowledge database does not answer all your questions at the moment.","translations":{"de-DE":{"helpCenterTitle":"Willkommen, wie können wir Ihnen helfen?","sharedPortalName":"Hilfe","announcementHeader":"Neues Service-Portal","announcementMessage":"Unser Service-Portal befindet sich noch im Aufbau.\nBitte haben Sie Verständnis dass vielleicht noch nicht alle Ihre Fragen in unserer Wissensdatenbank beantwortet werden.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"New service portal","announcementMessage":"Our new service portal is still under development. Sorry if our knowledge database does not answer all your questions at the moment.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#192162","helpCenterTitleColor":"#192162","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9b44656d-0c9c-452f-89f8-20a0c8d087fc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTg0MzYyZi02MTZiLTQwNzItODVhYy1jMTRmNzMzNDhmYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliNDQ2NTZkLTBjOWMtNDUyZi04OWY4LTIwYTBjOGQwODdmYyI6WyJyZWFkIl19LCJleHAiOjE3NDU1NDkzMjMsIm5iZiI6MTc0NTU0ODcyM30.tuHN4eyh1X1UyXt2dNo-PCc6vrVz3t211t8157FnFT8&client=3e84362f-616b-4072-85ac-c14f73348fbe&height=300&mode=fit","bannerMediaApiFileId":"9b44656d-0c9c-452f-89f8-20a0c8d087fc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"KFZAlarm.de - Customer Support","description":"Welcome to our Service-Portal. Use the search above to find answers to your questions from our knowledge database or create a service ticket and ask our experts.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"20","name":"Change of car owner","descriptionHtml":"","callToAction":"Change of car owner","introHtml":"Car will be scrapped or sold","icon":10532,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"18","name":"Service-Request","descriptionHtml":"","callToAction":"Service-Request","introHtml":"Generic Service-Request","icon":10466,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"19","name":"Extend SIM-Card subscription","descriptionHtml":"","callToAction":"Extend SIM-Card subscription","introHtml":"Extend of SIM-Card subscriptions","icon":10534,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[1],"key":""},{"id":"22","name":"Proposal-Request","descriptionHtml":"Please help us to create an individual quote and answer the following questions.","callToAction":"Proposal-Request","introHtml":"Request proposal","icon":10560,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[],"key":""},{"id":"21","name":"Support-Request via Mail","descriptionHtml":"","callToAction":"Support-Request via Mail","introHtml":"Support-Request via Mail","icon":10492,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Allgemein"}],"orderMapping":{"1":[19,20,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21379c01-2708-3cf2-8280-a0144e4e87ff","appLinkName":"System Confluence","appLinkUrl":"https://kfzalarm.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Kundenservice","spaceUrl":"https://kfzalarm.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://service.serviceportal.kfzalarm.de","https://kfzalarm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTg0MzYyZi02MTZiLTQwNzItODVhYy1jMTRmNzMzNDhmYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1NDk5MjIsIm5iZiI6MTc0NTU0ODcyMn0.KD9jZTYw7n9qEGRt0rmLmeUlKSmZF-6Ex0pCaLBxujQ","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"3e84362f-616b-4072-85ac-c14f73348fbe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"0aed9665-e7fc-44ae-9e4e-f067862588de","name":"Pandora","description":"Hilfe zu Pandora Produkten (Smart Pro, Camper, Elite, ...)","categoryUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer/portal/1/topic/0aed9665-e7fc-44ae-9e4e-f067862588de","lastUpdated":"1698219989351","createdAt":"1698219895120"},{"id":"2dc05169-9933-4635-8cc4-08045df35fac","name":"Vodafone Automotive","description":"Hilfe zu Vodafone Automotive Produkten wie z.B. Cobra Alarmanlagen","categoryUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer/portal/1/topic/2dc05169-9933-4635-8cc4-08045df35fac","lastUpdated":"1698219964272","createdAt":"1698219930495"},{"id":"0a7124d3-11c7-4353-b2ff-c82aa8b14e1f","name":"GPS-Tracking","description":"Hilfe zu GPS-Tracking Produkten","categoryUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer/portal/1/topic/0a7124d3-11c7-4353-b2ff-c82aa8b14e1f","createdAt":"1698219945954"},{"id":"61f7c362-ec25-4188-a43f-3bd3216e5c66","name":"Bear-Lock","description":"Hilfe zu Produkten von Bear-Lock","categoryUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer/portal/1/topic/61f7c362-ec25-4188-a43f-3bd3216e5c66","createdAt":"1698220011579"},{"id":"ae4128d6-3ffd-4d3b-a6c7-d4e0cc2c7187","name":"Allgemein","description":"Hilfe zu allgemeinen Fragen die keinem konkreten Produkt oder Hersteller zugeordnet sind.","categoryUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer/portal/1/topic/ae4128d6-3ffd-4d3b-a6c7-d4e0cc2c7187","createdAt":"1698220057893"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kfzalarm","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2d1a4c739dc5576f90f3046621fb3a1c6a3b7a88_lout","baseUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kfzalarm.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3e84362f-616b-4072-85ac-c14f73348fbe","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a7330ff4c9ef46aab82f35fe04215eb1","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}