Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to our Service-Portal. Use the search above to find answers to your questions from our knowledge database or create a service ticket and ask our experts.
Extend SIM-Card subscription
Extend of SIM-Card subscriptions
Required fields are marked with an asterisk*
{"xsrfToken":"581d547c29c35f9df3fa82d5ba93ca8c2ecdd8e6_lout","branding":{"id":"1","key":"sup","name":"KFZAlarm.de - Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"New service portal","userInitialAnnouncementMessageWiki":"<p>Our new service portal is still under development. Sorry if our knowledge database does not answer all your questions at the moment.</p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen, wie können wir Ihnen helfen?","sharedPortalName":"Hilfe","announcementHeader":"Neues Service-Portal","announcementMessage":"Unser Service-Portal befindet sich noch im Aufbau.\nBitte haben Sie Verständnis dass vielleicht noch nicht alle Ihre Fragen in unserer Wissensdatenbank beantwortet werden.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"New service portal","announcementMessage":"Our new service portal is still under development. Sorry if our knowledge database does not answer all your questions at the moment.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#192162","helpCenterTitleColor":"#192162","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9b44656d-0c9c-452f-89f8-20a0c8d087fc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTg0MzYyZi02MTZiLTQwNzItODVhYy1jMTRmNzMzNDhmYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliNDQ2NTZkLTBjOWMtNDUyZi04OWY4LTIwYTBjOGQwODdmYyI6WyJyZWFkIl19LCJleHAiOjE3NjU1OTM4MTAsIm5iZiI6MTc2NTU5MzIxMH0.CRtsbVZWiRVhFsqjgO2jw85oBxGdfVtnzHuQr9lo7zE&client=3e84362f-616b-4072-85ac-c14f73348fbe&height=300&mode=fit","bannerMediaApiFileId":"9b44656d-0c9c-452f-89f8-20a0c8d087fc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"KFZAlarm.de - Customer Support","description":"<p>Welcome to our Service-Portal.<br> Use the search above to find answers to your questions from our knowledge database or create a service ticket and ask our experts.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"20","name":"Change of car owner","descriptionHtml":"","callToAction":"Change of car owner","introHtml":"<p>Car will be scrapped or sold</p>","icon":10532,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"18","name":"Service-Request","descriptionHtml":"","callToAction":"Service-Request","introHtml":"<p>Generic Service-Request</p>","icon":10466,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"19","name":"Extend SIM-Card subscription","descriptionHtml":"","callToAction":"Extend SIM-Card subscription","introHtml":"<p>Extend of SIM-Card subscriptions</p>","icon":10534,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[1],"key":""},{"id":"22","name":"Proposal-Request","descriptionHtml":"<p>Please help us to create an individual quote and answer the following questions.</p>","callToAction":"Proposal-Request","introHtml":"<p>Request proposal</p>","icon":10560,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[],"key":""},{"id":"21","name":"Support-Request via Mail","descriptionHtml":"","callToAction":"Support-Request via Mail","introHtml":"<p>Support-Request via Mail</p>","icon":10492,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Allgemein"}],"orderMapping":{"1":[19,20,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21379c01-2708-3cf2-8280-a0144e4e87ff","appLinkName":"System Confluence","appLinkUrl":"https://kfzalarm.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Kundenservice","spaceUrl":"https://kfzalarm.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://service.serviceportal.kfzalarm.de","https://kfzalarm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTg0MzYyZi02MTZiLTQwNzItODVhYy1jMTRmNzMzNDhmYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU1OTQ0MTAsIm5iZiI6MTc2NTU5MzIxMCwiYW5vbklkIjoiYW5vbi11c2VyIn0.nTgURDYoCwJOmAY-1qUTmEHjZFWGOdXV6mdHezhU2ig","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"3e84362f-616b-4072-85ac-c14f73348fbe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"0aed9665-e7fc-44ae-9e4e-f067862588de","name":"Pandora","description":"Hilfe zu Pandora Produkten (Smart Pro, Camper, Elite, ...)","categoryUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer/portal/1/topic/0aed9665-e7fc-44ae-9e4e-f067862588de","lastUpdated":"1698219989351","createdAt":"1698219895120"},{"id":"2dc05169-9933-4635-8cc4-08045df35fac","name":"Vodafone Automotive","description":"Hilfe zu Vodafone Automotive Produkten wie z.B. Cobra Alarmanlagen","categoryUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer/portal/1/topic/2dc05169-9933-4635-8cc4-08045df35fac","lastUpdated":"1698219964272","createdAt":"1698219930495"},{"id":"0a7124d3-11c7-4353-b2ff-c82aa8b14e1f","name":"GPS-Tracking","description":"Hilfe zu GPS-Tracking Produkten","categoryUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer/portal/1/topic/0a7124d3-11c7-4353-b2ff-c82aa8b14e1f","createdAt":"1698219945954"},{"id":"61f7c362-ec25-4188-a43f-3bd3216e5c66","name":"Bear-Lock","description":"Hilfe zu Produkten von Bear-Lock","categoryUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer/portal/1/topic/61f7c362-ec25-4188-a43f-3bd3216e5c66","createdAt":"1698220011579"},{"id":"ae4128d6-3ffd-4d3b-a6c7-d4e0cc2c7187","name":"Allgemein","description":"Hilfe zu allgemeinen Fragen die keinem konkreten Produkt oder Hersteller zugeordnet sind.","categoryUrl":"https://service.serviceportal.kfzalarm.de/servicedesk/customer/portal/1/topic/ae4128d6-3ffd-4d3b-a6c7-d4e0cc2c7187","createdAt":"1698220057893"}]}},"reqCreate":{"id":19,"projectId":10000,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Extend SIM-Card subscription","descriptionHtml":"","callToAction":"Extend SIM-Card subscription","intro":"<p>Extend of SIM-Card subscriptions</p>","instructions":"","icon":10534,"iconUrl":"https://service.serviceportal.kfzalarm.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["SIM-Karten Verlängerung"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/19","calendarParams":{"firstDay":0,"date":"2025-12-13T03:33:30+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21379c01-2708-3cf2-8280-a0144e4e87ff","appLinkName":"System Confluence","appLinkUrl":"https://kfzalarm.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Kundenservice","spaceUrl":"https://kfzalarm.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://service.serviceportal.kfzalarm.de","https://kfzalarm.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTg0MzYyZi02MTZiLTQwNzItODVhYy1jMTRmNzMzNDhmYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU1OTQ0MTAsIm5iZiI6MTc2NTU5MzIxMCwiYW5vbklkIjoiYW5vbi11c2VyIn0.nTgURDYoCwJOmAY-1qUTmEHjZFWGOdXV6mdHezhU2ig","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"3e84362f-616b-4072-85ac-c14f73348fbe","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2025-04-03T11:23:50.874238442Z","publish":{"jira":{"issueRequestTypeIds":[19],"newIssueRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Verlängerung von SIM-Karten Verträgen","submit":{"lock":false,"pdf":false},"templateFormUuid":"fe0f2402-5bd2-48cb-8d5d-2e7e82dcbad8"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":4,"localId":"76dc4bf3-a4f4-4ab8-8205-2622ce04f144"},"content":[{"type":"text","text":"Einleitung"}]},{"type":"paragraph","attrs":{"localId":"ffdf019d-1b42-4646-ae48-ab88cd816f6b"},"content":[{"type":"text","text":"Mit Hilfe von diesem Formular können Sie unkompliziert die SIM-Karte Ihres Alarmsystem verlängern."}]},{"type":"paragraph","attrs":{"localId":"4e2d859f-197d-437b-ab03-d1d73aac6a89"},"content":[{"type":"text","text":"Folgende Informationen sollten Sie bereithalten."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a8f4c52d-9980-4fab-b5f2-761849ec1ffe"},"content":[{"type":"text","text":"Kundennummer (alternativ Rechnungsnummer oder Vor-/Nachname)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"512e4d39-17a2-4006-8869-e389d317acf3"},"content":[{"type":"text","text":"MSISDN (Rufnummer des Alarmsystem)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c9e5bf77-207e-4df5-ab05-dbef9a0279ca"},"content":[{"type":"text","text":"Gewünschte Laufzeitverlängerung und ob Sie das “Weltprofil” wünschen"}]}]}]},{"type":"paragraph","attrs":{"localId":"f84a9463-af76-4753-b73c-339b08bcf614"},"content":[{"type":"text","text":"Die Angabe Ihrer Kundennummer / Rechnungsnummer vereinfacht uns die Arbeit, erspart lästige Rückfragen und beschleunigt den Prozess der Verlängerung enorm."}]},{"type":"paragraph","attrs":{"localId":"bf44e337-cd22-4b9b-9ac9-89390f63db1e"},"content":[{"type":"text","text":"Unbedingt erforderlich ist die MSISDN (Rufnummer des Alarmsystem / GPS-Tracker)"}]},{"type":"heading","attrs":{"level":4,"localId":"2a3a8ac1-7bd2-4192-9bb1-2c4beff5b825"},"content":[{"type":"text","text":"Aktuelle Preise"}]},{"type":"paragraph","attrs":{"localId":"13f264dc-e84b-421f-bb90-1cf52d58c4d4"},"content":[{"type":"text","text":"12 Monate = € 68,-"},{"type":"hardBreak"},{"type":"text","text":"24 Monate = € 109,-"},{"type":"hardBreak"},{"type":"text","text":"Weltprofil = € 99,- (zzgl. der normalen 24 Monate)"}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"f8b5bd48-61be-43c0-9b62-938b3d7401fd"},"content":[{"type":"text","text":"Kundendaten"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"c13970f5-41dd-44ef-8bdf-ed9cb4713f10"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":6,"localId":"522cead1-64e2-4e28-83aa-f9ad7500bfa7"},"content":[{"type":"text","text":"Ihre Kundennummer sowie die MSISDN erleichtert uns enorm die Bearbeitung. Bitte versuchen Sie diese Informationen unbedingt einzutragen."},{"type":"hardBreak"},{"type":"text","text":"Fehlen diese Informationen kann dies die Bearbeitungszeit beträchtlich erhöhen."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"280f5ecb-bba8-4de8-873f-934642168c7e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"6006ffcb-208a-4207-8b1f-c682bc1d380f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"92f63568-e3f9-4542-a127-2b78f59167ea"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"d426aa86-c2b2-4720-a03f-b96f06708047"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"d2a7e4b8-02db-4984-936c-befa597f1d3f"},"content":[{"type":"text","text":"Vertragsdaten"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"279c23ee-52da-42ce-9069-262593adca8f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"83edbb83-8223-4c11-b315-069d37c351da"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"4cca5963-a98e-4093-adfa-a6eed9b077d7"},"content":[{"type":"text","text":"Das Weltprofil kann nur zeitgleich mit einer Karten-Aktivierung oder Verlängerung über 24 Monate aktiviert werden. Ein nachträgliches Aktivieren des Weltprofil würde eine erneute Berechnung des kompletten Betrag nach sich ziehen!"},{"type":"hardBreak"},{"type":"text","text":"Infoblatt A1 IoT SIM-Karte","marks":[{"type":"link","attrs":{"href":"https://kfzalarm.atlassian.net/l/cp/4oHU1Hqz"}}]}]}]},{"type":"heading","attrs":{"level":3,"localId":"0b5b816e-1697-4f0c-8e7a-83b6ec7127b0"},"content":[{"type":"text","text":"Kartendaten"}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"f387e591-aabe-457b-95db-c11e6c7f160e"},"content":[{"type":"text","text":"Wir benötigen im nächsten Schritt die zu verlängernde Rufnummer des Alarmsystem. Auch MSISDN abgekürzt."},{"type":"hardBreak"},{"type":"text","text":"Wie finde ich meine Rufnummer heraus?","marks":[{"type":"link","attrs":{"href":"https://kfzalarm.atlassian.net/servicedesk/customer/kb/view/622634"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"60150652-5b90-4a69-9a2f-b4fe91e678b4"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","attrs":{"localId":"3ebf68ea-0da1-461c-af7e-b0e57257abf4"},"content":[{"type":"text","text":"Ich kenne meine MSISDN wirklich nicht. Bitte helft mir!"}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"b2058933-74dc-4e46-8c37-0c660257ba70"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":6,"localId":"9b3e7ac8-2db9-469a-84f2-e28fa0574bef"},"content":[{"type":"text","text":"Bitte NICHT ihre persönliche Rufnummer. Es ist unbedingt die Rufnummer der SIM-Karte anzugeben welche verlängert werden soll."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"a163aab7-a017-4c6c-9582-42f24f1af42d"},"content":[{"type":"text","text":"Bitte geben Sie alternative Informationen ein die uns helfen können Ihre Rufnummer heraus zu finden. Z.B. eine ICCID, Kaufdatum, abweichender Rechnungsempfänger, usw."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"1bf1dcd4-49bb-4ecb-9673-833217b4444e"}}]}],"conditions":{"35":{"i":{"co":{"cIds":{"42":["2"]}}},"o":{"sIds":["6"]},"t":"sh"},"48":{"i":{"co":{"cIds":{"25":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"39":{"i":{"co":{"cIds":{"38":["1"]}}},"o":{"sIds":["7"]},"t":"sh"},"29":{"i":{"co":{"cIds":{"25":["2"]}}},"o":{"sIds":["3"]},"t":"sh"},"41":{"i":{"co":{"cIds":{"42":["1"]}}},"o":{"sIds":["5"]},"t":"sh"}},"sections":{"8":{"name":"Kommentare","conditions":[]},"4":{"name":"Pfilchtfelder","conditions":[]},"5":{"name":"MSISDN Unbekannt","conditions":["41"]},"2":{"name":"Mit Kundennummer","conditions":["48"]},"7":{"name":"Alternative Informationen","conditions":["39"]},"3":{"name":"Ohne Kundennummer","conditions":["29"]},"6":{"name":"MSISDN","conditions":["35"]},"1":{"name":"Kopf","conditions":[]}},"questions":{"45":{"type":"ts","label":"Telefonnummer","description":"Ihre Telefonnummer unter der wir Sie erreichen können","validation":{"rq":false,"mxc":20},"choices":[],"questionKey":""},"51":{"type":"cd","label":"Laufzeit","description":"Gewünschte Laufzeit","validation":{"rq":true},"jiraField":"customfield_10068","defaultAnswer":{"choices":["2"]},"questionKey":""},"40":{"type":"rt","label":"Kommentare","description":"Für weitere relevante Informationen","validation":{"rq":false},"jiraField":"description","questionKey":""},"44":{"type":"ts","label":"Vorname","description":"Vorname","validation":{"rq":false},"jiraField":"customfield_10059","questionKey":"firstname-1"},"50":{"type":"cs","label":"Weltprofil","description":"","validation":{"rq":true},"jiraField":"customfield_10070","defaultAnswer":{"choices":["10131"]},"questionKey":""},"21":{"type":"ts","label":"MSISDN","description":"Die zu verlängernde Rufnummer beginnend mit +43688...","validation":{"rq":true,"mxc":16},"jiraField":"customfield_10067","defaultAnswer":{"text":""},"questionKey":""},"43":{"type":"ts","label":"Nachname","description":"Nachname","validation":{"rq":false},"jiraField":"customfield_10060","questionKey":""},"25":{"type":"cs","label":"Kundennummer bekannt","description":"Kennen Sie Ihre Kundennummer?","validation":{"rq":false},"choices":[{"id":"1","label":"Ja","other":false},{"id":"2","label":"Nein","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"47":{"type":"ts","label":"Referenznummer","description":"Geben Sie bitte Ihre Kundennummer oder Rechnungsnummer ein","validation":{"rq":false,"mxc":9},"jiraField":"customfield_10089","questionKey":""},"42":{"type":"cs","label":"MSISDN unbekannt","description":"MSISDN konnte nicht ermittelt werden","validation":{"rq":false},"choices":[{"id":"1","label":"Ich kenne die Rufnummer nicht","other":false},{"id":"2","label":"Mir ist die Rufnummer bekannt","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""}}},"uuid":"fe0f2402-5bd2-48cb-8d5d-2e7e82dcbad8"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2025-04-03T11:23:50.874238442Z","publish":{"jira":{"issueRequestTypeIds":[19],"newIssueRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Verlängerung von SIM-Karten Verträgen","submit":{"lock":false,"pdf":false},"templateFormUuid":"fe0f2402-5bd2-48cb-8d5d-2e7e82dcbad8"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":4,"localId":"76dc4bf3-a4f4-4ab8-8205-2622ce04f144"},"content":[{"type":"text","text":"Einleitung"}]},{"type":"paragraph","attrs":{"localId":"ffdf019d-1b42-4646-ae48-ab88cd816f6b"},"content":[{"type":"text","text":"Mit Hilfe von diesem Formular können Sie unkompliziert die SIM-Karte Ihres Alarmsystem verlängern."}]},{"type":"paragraph","attrs":{"localId":"4e2d859f-197d-437b-ab03-d1d73aac6a89"},"content":[{"type":"text","text":"Folgende Informationen sollten Sie bereithalten."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a8f4c52d-9980-4fab-b5f2-761849ec1ffe"},"content":[{"type":"text","text":"Kundennummer (alternativ Rechnungsnummer oder Vor-/Nachname)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"512e4d39-17a2-4006-8869-e389d317acf3"},"content":[{"type":"text","text":"MSISDN (Rufnummer des Alarmsystem)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c9e5bf77-207e-4df5-ab05-dbef9a0279ca"},"content":[{"type":"text","text":"Gewünschte Laufzeitverlängerung und ob Sie das “Weltprofil” wünschen"}]}]}]},{"type":"paragraph","attrs":{"localId":"f84a9463-af76-4753-b73c-339b08bcf614"},"content":[{"type":"text","text":"Die Angabe Ihrer Kundennummer / Rechnungsnummer vereinfacht uns die Arbeit, erspart lästige Rückfragen und beschleunigt den Prozess der Verlängerung enorm."}]},{"type":"paragraph","attrs":{"localId":"bf44e337-cd22-4b9b-9ac9-89390f63db1e"},"content":[{"type":"text","text":"Unbedingt erforderlich ist die MSISDN (Rufnummer des Alarmsystem / GPS-Tracker)"}]},{"type":"heading","attrs":{"level":4,"localId":"2a3a8ac1-7bd2-4192-9bb1-2c4beff5b825"},"content":[{"type":"text","text":"Aktuelle Preise"}]},{"type":"paragraph","attrs":{"localId":"13f264dc-e84b-421f-bb90-1cf52d58c4d4"},"content":[{"type":"text","text":"12 Monate = € 68,-"},{"type":"hardBreak"},{"type":"text","text":"24 Monate = € 109,-"},{"type":"hardBreak"},{"type":"text","text":"Weltprofil = € 99,- (zzgl. der normalen 24 Monate)"}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"f8b5bd48-61be-43c0-9b62-938b3d7401fd"},"content":[{"type":"text","text":"Kundendaten"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"c13970f5-41dd-44ef-8bdf-ed9cb4713f10"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":6,"localId":"522cead1-64e2-4e28-83aa-f9ad7500bfa7"},"content":[{"type":"text","text":"Ihre Kundennummer sowie die MSISDN erleichtert uns enorm die Bearbeitung. Bitte versuchen Sie diese Informationen unbedingt einzutragen."},{"type":"hardBreak"},{"type":"text","text":"Fehlen diese Informationen kann dies die Bearbeitungszeit beträchtlich erhöhen."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"280f5ecb-bba8-4de8-873f-934642168c7e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"6006ffcb-208a-4207-8b1f-c682bc1d380f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"92f63568-e3f9-4542-a127-2b78f59167ea"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"d426aa86-c2b2-4720-a03f-b96f06708047"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"d2a7e4b8-02db-4984-936c-befa597f1d3f"},"content":[{"type":"text","text":"Vertragsdaten"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"279c23ee-52da-42ce-9069-262593adca8f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"83edbb83-8223-4c11-b315-069d37c351da"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"4cca5963-a98e-4093-adfa-a6eed9b077d7"},"content":[{"type":"text","text":"Das Weltprofil kann nur zeitgleich mit einer Karten-Aktivierung oder Verlängerung über 24 Monate aktiviert werden. Ein nachträgliches Aktivieren des Weltprofil würde eine erneute Berechnung des kompletten Betrag nach sich ziehen!"},{"type":"hardBreak"},{"type":"text","text":"Infoblatt A1 IoT SIM-Karte","marks":[{"type":"link","attrs":{"href":"https://kfzalarm.atlassian.net/l/cp/4oHU1Hqz"}}]}]}]},{"type":"heading","attrs":{"level":3,"localId":"0b5b816e-1697-4f0c-8e7a-83b6ec7127b0"},"content":[{"type":"text","text":"Kartendaten"}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"f387e591-aabe-457b-95db-c11e6c7f160e"},"content":[{"type":"text","text":"Wir benötigen im nächsten Schritt die zu verlängernde Rufnummer des Alarmsystem. Auch MSISDN abgekürzt."},{"type":"hardBreak"},{"type":"text","text":"Wie finde ich meine Rufnummer heraus?","marks":[{"type":"link","attrs":{"href":"https://kfzalarm.atlassian.net/servicedesk/customer/kb/view/622634"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"60150652-5b90-4a69-9a2f-b4fe91e678b4"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","attrs":{"localId":"3ebf68ea-0da1-461c-af7e-b0e57257abf4"},"content":[{"type":"text","text":"Ich kenne meine MSISDN wirklich nicht. Bitte helft mir!"}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"b2058933-74dc-4e46-8c37-0c660257ba70"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":6,"localId":"9b3e7ac8-2db9-469a-84f2-e28fa0574bef"},"content":[{"type":"text","text":"Bitte NICHT ihre persönliche Rufnummer. Es ist unbedingt die Rufnummer der SIM-Karte anzugeben welche verlängert werden soll."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"a163aab7-a017-4c6c-9582-42f24f1af42d"},"content":[{"type":"text","text":"Bitte geben Sie alternative Informationen ein die uns helfen können Ihre Rufnummer heraus zu finden. Z.B. eine ICCID, Kaufdatum, abweichender Rechnungsempfänger, usw."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"1bf1dcd4-49bb-4ecb-9673-833217b4444e"}}]}],"conditions":{"35":{"i":{"co":{"cIds":{"42":["2"]}}},"o":{"sIds":["6"]},"t":"sh"},"48":{"i":{"co":{"cIds":{"25":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"39":{"i":{"co":{"cIds":{"38":["1"]}}},"o":{"sIds":["7"]},"t":"sh"},"29":{"i":{"co":{"cIds":{"25":["2"]}}},"o":{"sIds":["3"]},"t":"sh"},"41":{"i":{"co":{"cIds":{"42":["1"]}}},"o":{"sIds":["5"]},"t":"sh"}},"sections":{"8":{"name":"Kommentare","conditions":[]},"4":{"name":"Pfilchtfelder","conditions":[]},"5":{"name":"MSISDN Unbekannt","conditions":["41"]},"2":{"name":"Mit Kundennummer","conditions":["48"]},"7":{"name":"Alternative Informationen","conditions":["39"]},"3":{"name":"Ohne Kundennummer","conditions":["29"]},"6":{"name":"MSISDN","conditions":["35"]},"1":{"name":"Kopf","conditions":[]}},"questions":{"45":{"type":"ts","label":"Telefonnummer","description":"Ihre Telefonnummer unter der wir Sie erreichen können","validation":{"rq":false,"mxc":20},"choices":[],"questionKey":""},"51":{"type":"cd","label":"Laufzeit","description":"Gewünschte Laufzeit","validation":{"rq":true},"jiraField":"customfield_10068","defaultAnswer":{"choices":["2"]},"questionKey":""},"40":{"type":"rt","label":"Kommentare","description":"Für weitere relevante Informationen","validation":{"rq":false},"jiraField":"description","questionKey":""},"44":{"type":"ts","label":"Vorname","description":"Vorname","validation":{"rq":false},"jiraField":"customfield_10059","questionKey":"firstname-1"},"50":{"type":"cs","label":"Weltprofil","description":"","validation":{"rq":true},"jiraField":"customfield_10070","defaultAnswer":{"choices":["10131"]},"questionKey":""},"21":{"type":"ts","label":"MSISDN","description":"Die zu verlängernde Rufnummer beginnend mit +43688...","validation":{"rq":true,"mxc":16},"jiraField":"customfield_10067","defaultAnswer":{"text":""},"questionKey":""},"43":{"type":"ts","label":"Nachname","description":"Nachname","validation":{"rq":false},"jiraField":"customfield_10060","questionKey":""},"25":{"type":"cs","label":"Kundennummer bekannt","description":"Kennen Sie Ihre Kundennummer?","validation":{"rq":false},"choices":[{"id":"1","label":"Ja","other":false},{"id":"2","label":"Nein","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"47":{"type":"ts","label":"Referenznummer","description":"Geben Sie bitte Ihre Kundennummer oder Rechnungsnummer ein","validation":{"rq":false,"mxc":9},"jiraField":"customfield_10089","questionKey":""},"42":{"type":"cs","label":"MSISDN unbekannt","description":"MSISDN konnte nicht ermittelt werden","validation":{"rq":false},"choices":[{"id":"1","label":"Ich kenne die Rufnummer nicht","other":false},{"id":"2","label":"Mir ist die Rufnummer bekannt","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""}}},"uuid":"fe0f2402-5bd2-48cb-8d5d-2e7e82dcbad8"},"linkedJiraFields":["customfield_10070","customfield_10060","description","customfield_10089","customfield_10067","customfield_10068","customfield_10059"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}